UI / UX Design
HandyHubb- UX Case Study
A seamless home service app designed to connect users with trusted, verified handymen across various service categories — from plumbing and electrical work to cleaning and repairs. The goal was to simplify the booking experience, ensure safety and transparency, and build user confidence through intuitive design and clear service flows.
Year :
2025
Industry :
Home Service
Client :
VisualForms Studio
Project Duration :
3 weeks
Problem :
In many urban areas, finding reliable and verified home service professionals remains a major challenge for users. Traditional methods often involve unverified agents, unclear pricing, inconsistent service quality, and a lack of transparency — leading to frustration, wasted time, and safety concerns. Users need a simple, trustworthy, and efficient way to book skilled handymen for various home services without the stress of uncertainty or hidden costs.
Challenge :
One of the main challenges is finding reliable home service providers is often stressful, time-consuming, and risky. Users frequently deal with unverified handymen, inflated prices, inconsistent quality of service, and lack of accountability. There's also no standardized platform for comparing service providers, checking reviews, or making secure payments — leading to a frustrating experience for homeowners and renters alike.
Solution and Product pillars:
This project provides a seamless platform that connects users with verified, trusted handymen for various home needs — from plumbing and electrical work to cleaning and repairs. The app ensures transparency with upfront pricing, user reviews, and service guarantees. With features like real-time booking, secure payments, and location-based matching, users can easily find and hire reliable professionals, making home maintenance safer, faster, and more convenient
Research and key findings:
When I began working on this home service app, my goal was simple—build a seamless platform where users can easily find and book trusted service professionals without the usual stress, delays, or uncertainty. But first, I needed to dive deep and understand the people we’re building for.
Research Goals
Understand how users currently discover and book home service providers.
Identify trust issues or pain points in the current service process.
Explore what users expect from a digital platform in terms of safety, reliability, and ease.
Learn how service providers currently manage jobs, schedules, and payments.
Find gaps that existing platforms (if any) haven’t addressed.
Research Methods
User Interviews: 15 sessions with homeowners and young professionals (ages 23–45)
Service Provider Interviews: 10 handymen across categories (barbers, electricians, cleaners, masseuses).
Surveys: 100+ responses from users in Lagos, Abuja, and PH.
Competitive Review: Studied platforms like Eden, SweepSouth, and Fixit.
Field Observation: Shadowed 3 providers during service delivery.
Key Findings
Trust Is Everything
Most users don’t trust random service providers found on social media or through referrals. 90% want to know the provider is verified, trained, or rated before letting them into their home.Lack of Price Transparency
Users hate price negotiations or surprise fees after service. They want clear, upfront pricing and prefer platforms that show estimates before booking.Availability & Speed Matter
Many users only seek services when there's an urgent need (e.g., a leaking tap or a power outage). A major complaint was that service providers are often slow to respond or unavailable on short notice.Service Providers Lack Structure
Most service professionals still manage jobs via WhatsApp and phone calls, leading to missed appointments, poor communication, and no job history. They want a platform to manage bookings, reviews, and payments in one place.Payment Convenience & Security
Users prefer to pay digitally but want a secure method that ensures satisfaction before payment is released. Many fear paying and not getting good service.
No Follow-Up or Quality Check
There’s no structured way to rate or review after service. Users want the option to leave feedback or request the same provider again.
Design Implications
Based on these insights, I shaped the product experience around the following:
Verified & Rated Providers: Every provider is ID-verified and rated by past users.
Upfront Pricing: Users see pricing before booking. No hidden fees.
Real-Time Availability & Scheduling: Book providers available instantly or in advance.
Secure In-App Payments (with Escrow): Funds are held until service is marked complete.
Service History & Rebooking: Users can view past services and rebook preferred providers.
Easy Onboarding for Providers: Assisted onboarding and dashboard for managing jobs, payments, and reviews.
Conclusion
This research validated our assumptions—but also opened our eyes to what really matters: trust, speed, and simplicity. Designing this platform wasn’t just about aesthetics; it was about solving real-life frustrations and building a system that works for both users and service providers.
More Projects
UI / UX Design
HandyHubb- UX Case Study
A seamless home service app designed to connect users with trusted, verified handymen across various service categories — from plumbing and electrical work to cleaning and repairs. The goal was to simplify the booking experience, ensure safety and transparency, and build user confidence through intuitive design and clear service flows.
Year :
2025
Industry :
Home Service
Client :
VisualForms Studio
Project Duration :
3 weeks
Problem :
In many urban areas, finding reliable and verified home service professionals remains a major challenge for users. Traditional methods often involve unverified agents, unclear pricing, inconsistent service quality, and a lack of transparency — leading to frustration, wasted time, and safety concerns. Users need a simple, trustworthy, and efficient way to book skilled handymen for various home services without the stress of uncertainty or hidden costs.
Challenge :
One of the main challenges is finding reliable home service providers is often stressful, time-consuming, and risky. Users frequently deal with unverified handymen, inflated prices, inconsistent quality of service, and lack of accountability. There's also no standardized platform for comparing service providers, checking reviews, or making secure payments — leading to a frustrating experience for homeowners and renters alike.
Solution and Product pillars:
This project provides a seamless platform that connects users with verified, trusted handymen for various home needs — from plumbing and electrical work to cleaning and repairs. The app ensures transparency with upfront pricing, user reviews, and service guarantees. With features like real-time booking, secure payments, and location-based matching, users can easily find and hire reliable professionals, making home maintenance safer, faster, and more convenient
Research and key findings:
When I began working on this home service app, my goal was simple—build a seamless platform where users can easily find and book trusted service professionals without the usual stress, delays, or uncertainty. But first, I needed to dive deep and understand the people we’re building for.
Research Goals
Understand how users currently discover and book home service providers.
Identify trust issues or pain points in the current service process.
Explore what users expect from a digital platform in terms of safety, reliability, and ease.
Learn how service providers currently manage jobs, schedules, and payments.
Find gaps that existing platforms (if any) haven’t addressed.
Research Methods
User Interviews: 15 sessions with homeowners and young professionals (ages 23–45)
Service Provider Interviews: 10 handymen across categories (barbers, electricians, cleaners, masseuses).
Surveys: 100+ responses from users in Lagos, Abuja, and PH.
Competitive Review: Studied platforms like Eden, SweepSouth, and Fixit.
Field Observation: Shadowed 3 providers during service delivery.
Key Findings
Trust Is Everything
Most users don’t trust random service providers found on social media or through referrals. 90% want to know the provider is verified, trained, or rated before letting them into their home.Lack of Price Transparency
Users hate price negotiations or surprise fees after service. They want clear, upfront pricing and prefer platforms that show estimates before booking.Availability & Speed Matter
Many users only seek services when there's an urgent need (e.g., a leaking tap or a power outage). A major complaint was that service providers are often slow to respond or unavailable on short notice.Service Providers Lack Structure
Most service professionals still manage jobs via WhatsApp and phone calls, leading to missed appointments, poor communication, and no job history. They want a platform to manage bookings, reviews, and payments in one place.Payment Convenience & Security
Users prefer to pay digitally but want a secure method that ensures satisfaction before payment is released. Many fear paying and not getting good service.
No Follow-Up or Quality Check
There’s no structured way to rate or review after service. Users want the option to leave feedback or request the same provider again.
Design Implications
Based on these insights, I shaped the product experience around the following:
Verified & Rated Providers: Every provider is ID-verified and rated by past users.
Upfront Pricing: Users see pricing before booking. No hidden fees.
Real-Time Availability & Scheduling: Book providers available instantly or in advance.
Secure In-App Payments (with Escrow): Funds are held until service is marked complete.
Service History & Rebooking: Users can view past services and rebook preferred providers.
Easy Onboarding for Providers: Assisted onboarding and dashboard for managing jobs, payments, and reviews.
Conclusion
This research validated our assumptions—but also opened our eyes to what really matters: trust, speed, and simplicity. Designing this platform wasn’t just about aesthetics; it was about solving real-life frustrations and building a system that works for both users and service providers.
More Projects
UI / UX Design
HandyHubb- UX Case Study
A seamless home service app designed to connect users with trusted, verified handymen across various service categories — from plumbing and electrical work to cleaning and repairs. The goal was to simplify the booking experience, ensure safety and transparency, and build user confidence through intuitive design and clear service flows.
Year :
2025
Industry :
Home Service
Client :
VisualForms Studio
Project Duration :
3 weeks
Problem :
In many urban areas, finding reliable and verified home service professionals remains a major challenge for users. Traditional methods often involve unverified agents, unclear pricing, inconsistent service quality, and a lack of transparency — leading to frustration, wasted time, and safety concerns. Users need a simple, trustworthy, and efficient way to book skilled handymen for various home services without the stress of uncertainty or hidden costs.
Challenge :
One of the main challenges is finding reliable home service providers is often stressful, time-consuming, and risky. Users frequently deal with unverified handymen, inflated prices, inconsistent quality of service, and lack of accountability. There's also no standardized platform for comparing service providers, checking reviews, or making secure payments — leading to a frustrating experience for homeowners and renters alike.
Solution and Product pillars:
This project provides a seamless platform that connects users with verified, trusted handymen for various home needs — from plumbing and electrical work to cleaning and repairs. The app ensures transparency with upfront pricing, user reviews, and service guarantees. With features like real-time booking, secure payments, and location-based matching, users can easily find and hire reliable professionals, making home maintenance safer, faster, and more convenient
Research and key findings:
When I began working on this home service app, my goal was simple—build a seamless platform where users can easily find and book trusted service professionals without the usual stress, delays, or uncertainty. But first, I needed to dive deep and understand the people we’re building for.
Research Goals
Understand how users currently discover and book home service providers.
Identify trust issues or pain points in the current service process.
Explore what users expect from a digital platform in terms of safety, reliability, and ease.
Learn how service providers currently manage jobs, schedules, and payments.
Find gaps that existing platforms (if any) haven’t addressed.
Research Methods
User Interviews: 15 sessions with homeowners and young professionals (ages 23–45)
Service Provider Interviews: 10 handymen across categories (barbers, electricians, cleaners, masseuses).
Surveys: 100+ responses from users in Lagos, Abuja, and PH.
Competitive Review: Studied platforms like Eden, SweepSouth, and Fixit.
Field Observation: Shadowed 3 providers during service delivery.
Key Findings
Trust Is Everything
Most users don’t trust random service providers found on social media or through referrals. 90% want to know the provider is verified, trained, or rated before letting them into their home.Lack of Price Transparency
Users hate price negotiations or surprise fees after service. They want clear, upfront pricing and prefer platforms that show estimates before booking.Availability & Speed Matter
Many users only seek services when there's an urgent need (e.g., a leaking tap or a power outage). A major complaint was that service providers are often slow to respond or unavailable on short notice.Service Providers Lack Structure
Most service professionals still manage jobs via WhatsApp and phone calls, leading to missed appointments, poor communication, and no job history. They want a platform to manage bookings, reviews, and payments in one place.Payment Convenience & Security
Users prefer to pay digitally but want a secure method that ensures satisfaction before payment is released. Many fear paying and not getting good service.
No Follow-Up or Quality Check
There’s no structured way to rate or review after service. Users want the option to leave feedback or request the same provider again.
Design Implications
Based on these insights, I shaped the product experience around the following:
Verified & Rated Providers: Every provider is ID-verified and rated by past users.
Upfront Pricing: Users see pricing before booking. No hidden fees.
Real-Time Availability & Scheduling: Book providers available instantly or in advance.
Secure In-App Payments (with Escrow): Funds are held until service is marked complete.
Service History & Rebooking: Users can view past services and rebook preferred providers.
Easy Onboarding for Providers: Assisted onboarding and dashboard for managing jobs, payments, and reviews.
Conclusion
This research validated our assumptions—but also opened our eyes to what really matters: trust, speed, and simplicity. Designing this platform wasn’t just about aesthetics; it was about solving real-life frustrations and building a system that works for both users and service providers.